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  1. HAAV
  2. For Customers

For Customers

Ordering a HAAV gift card

  • Can I send a HAAV gift card directly to someone else?
  • Can I send a customised HAAV gift card for a special occasion?
  • Are there any delivery charges?
  • How long does the HAAV gift card take to arrive?
  • What should I do if the recipient hasn't received their HAAV gift card yet?
  • I entered the wrong card details when ordering a HAAV gift card. What should I do?

Activating my HAAV gift card

  • Do I have to be 18 or over to use a HAAV gift card?
  • How do I activate my HAAV gift card?
  • How do I download the HAAV app?
  • How do I add my HAAV gift card to the app?
  • I’ve lost my activation code, what should I do?
  • How does HAAV verify my identity?
See all 8 articles

Using my HAAV gift card

  • Where can I use my HAAV gift card?
  • How do I track my balance and transactions?
  • Is my HAAV gift card contactless?
  • How do I add my HAAV gift card to my mobile wallet?
  • Can I buy something for more than the value of my HAAV gift card?
  • What should I do if my HAAV gift card is declined but I have enough balance?
See all 12 articles

Payments and Refunds

  • My debit/credit card has been declined. Why could this be?
  • Can I get a refund or exchange my HAAV gift card?
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